The Quality Assurance and Evaluation Specialist will assist with overseeing the efficiency and overall quality and evaluation of program activities and clinical services to ensure proper and efficient implementation of activities, data collection, program evaluation and customer satisfaction. This individual will also be responsible for ensuring consistent quality assurance, quality control and continuous improvement across the organization.

 

Reporting to the Director of Evaluation, the Quality Assurance and Evaluation Specialist will have the following responsibilities:

 

• Assist with the maintenance of organizational and programmatic quality standards, especially ensuring that all program/clinical services and activities standards are met.

• Assist with monitoring the provision of programmatic activities and clinical services.

• Assist with ensuring the accurate collection and entry of the appropriate documentation in organizational databases (eCW, Evaluation Web, REDCap and CAREWare).

• Assist with monitoring progress toward the achievement of all performance measures (e.g., # of clients who achieve viral suppression) for each program/clinical area.

• Assess client satisfaction with services and make necessary recommendations to the program and clinical services team, as well as the Quality Management Team.

• Participate in on-going interdisciplinary team meetings to discuss successes, challenges, and innovative approaches to improve these core organizational services.

• Draw strategic input from key stakeholders (e.g. customers) to continuously refine and improve programmatic and clinical services approaches.

• Develop a monitoring calendar for field/site visits across programs and clinical services.

• Assist with conducting regular field (in-house and community outreach) observation visits to ensure program/data quality and compliance.

• Participate in customer listening activities to identify customer needs and expectations.

• Assist with formulation and enforcement of internal quality controls.

• Support the program and clinical services team in organizing and facilitating program planning and learning meetings.

• Assist with compiling, analyzing and disseminating of quantitative and qualitative information for improved programs/clinical services decision making.

• May lead or assist in development of training manual, as well as on-going data entry and quality assurance training sessions.

• Perform other duties as assigned.