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QUALITY ASSURANCE AND EVALUATION SPECIALIST

ORGANIZATION SUMMARY

Us Helping Us is a rapidly growing and mission-driven nonprofit. For the past 30 years, we have provided innovative programs and services to improve the health and wellbeing of racial, sexual orientation and gender minorities, people living with HIV/AIDS, and persons with substance abuse disorders and mental illness. As it exists today, we currently operate two office locations in the greater Washington, DC area and offer a variety of clinical, behavioral/mental health and social support services in a trusting, compassionate and non-judgmental environment. We are currently hiring for Quality Assurance and Evaluation Specialist and are looking for an energetic, independently motivated and committed person to fill this position.

POSITION SUMMARY

The Quality Assurance and Evaluation Specialist will assist with overseeing the efficiency and overall quality and evaluation of program activities and clinical services to ensure proper and efficient implementation of activities, data collection, program evaluation and customer satisfaction. This individual will also be responsible for ensuring consistent quality assurance, quality control and continuous improvement across the organization.

 

Reporting to the Director of Evaluation, the Quality Assurance and Evaluation Specialist will have the following responsibilities:

 

  • Assist with the maintenance of organizational and programmatic quality standards, especially ensuring that all program/clinical services and activities standards are met.

  • Assist with monitoring the provision of programmatic activities and clinical services.

  • Assist with ensuring the accurate collection and entry of the appropriate documentation in organizational databases (eCW, Evaluation Web, REDCap and CAREWare).

  • Assist with monitoring progress toward the achievement of all performance measures (e.g., # of clients who achieve viral suppression) for each program/clinical area.

  • Assess client satisfaction with services and make necessary recommendations to the program and clinical services team, as well as the Quality Management Team.

  • Participate in on-going interdisciplinary team meetings to discuss successes, challenges, and innovative approaches to improve these core organizational services.

  • Draw strategic input from key stakeholders (e.g. customers) to continuously refine and improve programmatic and clinical services approaches.

  • Develop a monitoring calendar for field/site visits across programs and clinical services.

  • Assist with conducting regular field (in-house and community outreach) observation visits to ensure program/data quality and compliance.

  • Participate in customer listening activities to identify customer needs and expectations.

  • Assist with formulation and enforcement of internal quality controls.

  • Support the program and clinical services team in organizing and facilitating program planning and learning meetings.

  • Assist with compiling, analyzing and disseminating of quantitative and qualitative information for improved programs/clinical services decision making.

  • May lead or assist in development of training manual, as well as on-going data entry and quality assurance training sessions.

  • Perform other duties as assigned.

Preferred Knowledge, Skills & Abilities:

  • Excellent interpersonal, team building and problem solving and decision-making skills. Strong interpersonal skills, including ability to put theory in practice, provide clarity during chaos; and ability to find innovative ways to resolve problems.

  • Effective verbal and written communication skills as well as organizational and stress management skills.

  • Commitment: Passion for the mission of the organization, including a strong commitment to working to improve the health and quality of life of LGBTQ+ youth and adults, and improving the health and well-being of racial, sexual and gender minorities.

  • Knowledge: Demonstrated knowledge of the DMV and issues that TGNC youth with histories of homelessness face; effective advocacy efforts to improve quality of life and local housing and employment resources. Intermediate computer skills, including use of Microsoft Office and electronic health record (e.g., eClinicalWorks) and data systems.

  • Skills: Demonstrated ability to conduct sensitive, empathetic interviews and conversations that respect the dignity and diversity of our clients. Strong interpersonal skills, including ability to put theory in practice. Ability to help manage conflict. Ability to maintain client records and information in an accurate, timely and confidential manner.

  • Personal qualities: Sound judgment, ability to work independently (with limited supervision), but cohesively, with medical and social service providers and ability to work effectively in a busy and ever-changing environment. Excellent customer service is key.

Experience and Education:

  • Bachelor's degree in related field is required for this position OR a minimum of 5 years program/quality management / data management experience.

  • At least one (1) year of experience in facilitating HIV prevention and treatment services.

  • Success in developing and monitoring performance measures for grant deliverables as well as clinical, behavioral and social support services.

  • Have a valid driver's license with no DUI or major moving violation in the past 5 years. Regular travel within the greater Washington, DC area is required for this position.

  • Experience working with racial minorities and LGBTQ+ youth and adults.

  • Bilingual English/Spanish and/or other languages strongly preferred.

Specifications:

  • The annual salary is $55,000 -$70,000 (based on experience) plus a generous benefits package, including 80/20 employer/employee-paid health insurance, 401(k) retirement plan, life insurance, short-term disability and federally observed holidays.

  • This is a full-time position (working a minimum of 40 hours per week) and requires regular evening and weekend commitments.

  • U.S. citizen or permanent resident of the U.S. with a valid work permit required.

  • Must submit to a background investigation and drug test.

  • Us Helping Us has a smoke-free environment and non-smokers are preferred. Excellent personal hygiene is a must.

To apply, send cover letter and resume with QA Specialist - Last Name in the subject line to: communications@uhupil.org or click here.

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