Client Q&A
What is HIV Primary Care?
Our HIV primary care provides specialized medical oversight, including full health evaluations, personalized treatment plans, and ongoing support from our expert clinical team to ensure your long-term wellness.
What are PrEP and DoxyPEP?
PrEP is a daily preventative medication for HIV, while DoxyPEP is an effective tool to prevent bacterial STIs. We provide consultations, screenings, and easy access to prescriptions for both services.
Do you offer behavioral health services?
Yes. Our behavioral health department offers compassionate, inclusive therapy and counseling services tailored to your individual journey, helping you navigate life's challenges with professional guidance.
Is my medical information confidential?
Absolutely. We adhere to the strictest HIPAA standards. Your health records, testing results, and personal history are kept entirely confidential within our clinical system.
What are the costs for your services?
Us Helping Us is committed to health equity. Many of our screenings and prevention services are low-cost or sliding scale, ensuring that everyone can access the care they need regardless of financial status.
Do you accept health insurance?
We accept most major insurance plans. If you are currently uninsured, our team can help you explore enrollment options or access specialized programs to cover your care costs.
How do I get started with care?
Getting started is easy. You can book an appointment directly through our website, or call our team at (202) 446-1100 to speak with a patient navigator who will guide you through your first visit.
What distinguishes Us Helping Us?
Since 1985, we have been a community-led organization dedicated to empowering communities of color. Our approach blends clinical excellence with a deep understanding of wellness.
Care You Can Trust
Confidential Care
Your health information is strictly private. We adhere to the highest HIPAA standards to ensure your safety and trust.
Community Roots
Since 1985, we have been a pillar of support for communities of color, fostering health and resilience through shared heritage.
Inclusive Spaces
We provide culturally competent, gender-affirming care that welcomes every individual exactly as they are.